2017 Customer Service Trends: Operations Become Smarter And More Strategic
Your customers have a strong opinion of what makes a company customer-centric.
Customer service organizations must build on a foundation of operational efficiencies in order to deliver the great customer experiences that differentiate a brand. Leveraging tools for process automation and analytics, organizations gain customer insights to make smarter decisions for service and increase customer lifetime value.
Only this level of customer obsession will result in continued growth of brand loyalty and company revenue.
Forrester Research has identified 10 customer service trends for 2017 that application development and delivery (ADandD) professionals supporting customer service operations should consider as they strategize improved quality of service.
Download this research paper now to find out more!
Read More
By submitting this form you agree to Genesys contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. Genesys web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Consumer Analytics, Cross Channel, Customer Analytics, Customer Data, Customer Relationship, Data Mining, Data-Driven Marketing, Digital Marketing, Display Advertising, Market Research, Marketing Analytics, Marketing Campaigns, Marketing Data, Marketing Insights, Marketing Metrics, Marketing Strategy, Online Marketing, Peer Influence, Targeting
More resources from Genesys
Increase Customer Service Agility With Cloud ...
Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable wi...
Omnichannel is no longer optional
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual ...
5 Tech Trends Redefining the Customer Experie...
We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond.
From cutting-edge technolog...
