In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...