We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Digital experience personalization is a major priority for global business leaders and investment plans...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...