Why businesses are consolidating use of a single support solution for both customers and employees. The...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...