Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

See what your brand can accomplish with the right brand management software. These days, brand management...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...