This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...