You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...