Omnichannel is no longer optional
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer complaints.
Whether through phone, email, social media, or other web interactions, it is vital for successful companies to provide consistent and effective cross-channel customer service.
Download this ebook to learn how small and midsize businesses can:
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Related Categories: Consumer Analytics, Cross Channel, Customer Analytics, Customer Data, Customer Relationship, Data Mining, Data-Driven Marketing, Digital Marketing, Display Advertising, Market Research, Marketing Analytics, Marketing Campaigns, Marketing Data, Marketing Insights, Marketing Metrics, Marketing Strategy, Online Marketing, Peer Influence, Targeting
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