In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...