$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

How can companies maximize their investments and take full advantage of the resources they already have...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....