De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Dynamic, scalable and engaging — but you already knew that about webinars. What you didn't know is...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

This case study describes the effects of deploying Customer Engagement Platform at Converse online store,...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Customer experience isn't just a buzzword. It's a differentiator. With 2.041 billion digital global buyers1...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics...