Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...