Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

An eMarketer report estimates that 9 out of 10 B2B companies in the U.S. are now using digital content...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...