Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

The Digital Public Library is an association that operates and manages the digital services for their...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...