Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...