Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

The Digital Public Library is an association that operates and manages the digital services for their...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...