Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Field service technicians are often the only physical point of contact people have after buying a product...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

The Digital Public Library is an association that operates and manages the digital services for their...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Driving webinar registration and attendance is a major struggle for most companies. While webinars are...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...