Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...