ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Business and technology leaders at companies large and small, across multiple industries, have identified...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...