$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...