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Knowledge Rocks! An introduction to knowledge management in the contact centre

Published by: NICE

NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible, and helpful content to customers, while helping agents provide better support. From the search engine to the interaction, knowledge management is crucial to delivering effortless customer experiences.
In this e-book you will learn:

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Published: July 5, 2022 Lang: ENG
Type: Whitepaper Length: 15 pages

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