Business and technology leaders at companies large and small, across multiple industries, have identified...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

B2B marketers have shifted the way they do business as digital channels become the default approach....