Customer Interaction
![The Innovator](http://martechpublishhub.com/wp-content/uploads/wpdm-cache/TheInnovatorsGuidetotheDigitalfirstContactCenter-500x300.png)
The Innovator's Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...
![ROI Guidebook](http://martechpublishhub.com/wp-content/uploads/wpdm-cache/ROIGuidebook-500x300.png)
ROI Guidebook
Amplitude is a product intelligence platform that helps teams around the world use their customer data...
![Building and Maintaining a Clean List of Subscribers](http://martechpublishhub.com/wp-content/uploads/wpdm-cache/BuildingandMaintainingaCleanListofSubscribers-500x300.png)
Building and Maintaining a Clean List of Subscribers
Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...
![14 innovative personalisation ideas for the digital-first customer](http://martechpublishhub.com/wp-content/uploads/wpdm-cache/14innovativepersonalisationideasforthedigitalfirstcustomer-500x300.png)
14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....
![7 trainable soft skills for outstanding agents](http://martechpublishhub.com/wp-content/uploads/wpdm-cache/7trainablesoftskillsforoutstandingagents-500x300.png)
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
![The state of contact centre transformation in the new digital world](http://martechpublishhub.com/wp-content/uploads/wpdm-cache/Thestateofcontactcentretransformationinthenewdigitalworld-500x300.png)
The state of contact centre transformation in the new digital world
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...
![CMO](http://martechpublishhub.com/wp-content/uploads/wpdm-cache/CMOsGuidetoAIforCustomerCentricMarketing-500x300.png)
CMO's Guide to AI for Customer-Centric Marketing
AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...
![The Total Economic Impactâ„¢ Of ServiceNow Field Service Management](http://martechpublishhub.com/wp-content/uploads/wpdm-cache/TheTotalEconomicImpactOfServiceNowFieldServiceManagement-500x300.png)
The Total Economic Impactâ„¢ Of ServiceNow Field Service Management
ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...
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