Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions...