Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

The Digital Public Library is an association that operates and manages the digital services for their...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Field service management teams want to keep costs down, while improving their customer service relationships. This...