With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

See what your brand can accomplish with the right brand management software. These days, brand management...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...