Latest Whitepapers
2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...
What your business needs for a hybrid and remote-first workplace
The pandemic redefined 'work' as we know it. Companies adopted new technologies and workflows to support...
How to get maximum productivity from your remote teams
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome...
2022 Guide to Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...
The Innovator's Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...
MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...
Next-Gen Cloud Contact Centers RingCentral Special Edition
Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified...
Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...
Reinventing sales: 5 imperatives for the future
The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...
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