We analyzed data from three different sources to create the first Global Customer Engagement Review....

This is a whitepaper by IDG on behalf of Adobe. Today, we don't know how we will return to our workplaces,...

An IT Buyer's Evaluation Guide for Higher Education. The COVID-19 pandemic has changed how education...

How Five Leading Canadian Companies Engage Audiences in a Work-from-Home World. The threat of COVID-19...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

Care about growth? Then you should care about user retention. Without retention, your product is a leaky...

Simply put, Balmain's social media strategy is entertainment. The revolutionary Parisian brand ushered...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...