Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

This eBook covers the benefits and challenges of electronic and digital signatures, compliance considerations,...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

How IT can help customer service adapt to changing demands in an unpredictable world. Today's customers...

Pharmaceutical manufacturers lose so much revenue through B2B re-ordering errors. So why are more not...

A CRM system touches every part of your business. It is one of the most critical enablers of your business...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Heavily influenced by the pandemic, today's work environments are fluid and hybrid, with workers at home...

The supply chain is experiencing a period of significant change. Changing business and customer requirements...

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

In heel Europa is de honger van consumenten naar digitale diensten onverzadigbaar. Hoe kunnen juridische...

Simply put, Balmain's social media strategy is entertainment. The revolutionary Parisian brand ushered...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Digital marketing — and its importance in driving revenue — has rarely been more crucial for organisations...