Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

Digital experience personalization is a major priority for global business leaders and investment plans...

Still using manual sales planning processes? Inefficient, slow, and error-prone planning processes hurt...

44% of iOS users and 91% of Android users opt in to push notifications, making them the #1 external channel...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

The supply chain is experiencing a period of significant change. Changing business and customer requirements...

The Digital Public Library is an association that operates and manages the digital services for their...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Many financial services firms have automated the vast majority of key processes and customer experiences....

Thinking about how to approach talent retention and key your best performers? Download this guide to...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...