Why businesses are consolidating use of a single support solution for both customers and employees. The...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Field service technicians are often the only physical point of contact people have after buying a product...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

How can companies maximize their investments and take full advantage of the resources they already have...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...