Introducing Forrester's new study: The Total Economic Impact of Slack for Service Teams
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents must pull up account information for context, source answers from subject matter experts and quickly escalate potential issues.
Service teams tell us that Slack enables the carefully choreographed art of five-star customer service. But we wanted to go beyond anecdotal evidence. So we turned to Forrester Consulting's market researchers to evaluate and quantify the economic impact of Slack for service teams.
Read More
By submitting this form you agree to Slack contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. Slack web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: B2B, Collaboration, Customer Data, Customer Interaction, Technology
![digital route logo](https://martechpublishhub.com/wp-content/uploads/2023/01/Slack.png)
![IntroducingForrestersnewstudyTheTotalEconomicImpactofSlackforServiceTeams.png](https://martechpublishhub.com/wp-content/uploads/2023/02/IntroducingForrestersnewstudyTheTotalEconomicImpactofSlackforServiceTeams.png)
More resources from Slack
![digital route logo](https://martechpublishhub.com/wp-content/uploads/2023/01/Slack.png)
Reinventing work - New imperatives for the fu...
Following one of the most challenging years in business history, the pandemic has forced every company to accelerate its most important transformat...
![digital route logo](https://martechpublishhub.com/wp-content/uploads/2023/01/Slack.png)
Reinventing work
We're coming off one of the most challenging years in business history. The pandemic forced every company to accelerate transformations that typica...
![digital route logo](https://martechpublishhub.com/wp-content/uploads/2023/01/Slack.png)
Introducing Forrester's new study: The Total ...
Sales teams want to spend more time selling and less time hunting down information. They want to connect quickly with cross-functional partners who...