Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

As any marketer can tell you, few things are as effective in the sales process as human-to-human engagement....

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

In a world where commercial success is increasingly defined by the quality of the customer experience...

Today's marketers are faced with a landscape that demands genuine human interaction without actually...

B2B marketers have shifted the way they do business as digital channels become the default approach....

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Trying out new approaches makes being a marketer exciting. Even when faced with limited resources, figuring...

Care about growth? Then you should care about user retention. Without retention, your product is a leaky...

Today's consumers are shopping online more than ever. Digital commerce increased 76 percent YoY in June...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...