Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

Is modern headless commerce right for you? Of course, modern headless commerce isn't right for every...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...