Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

The Digital Public Library is an association that operates and manages the digital services for their...

About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Digital marketing — and its importance in driving revenue — has rarely been more crucial for organisations...