Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...