Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Creating amazing customer experiences is critical to the success of your business. But implementing the...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...