Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

The Digital Public Library is an association that operates and manages the digital services for their...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....