Aberdeen surveyed 1,357 businesses from over 10 industries to share their top strategic priorities and...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

We are in the midst of a great flux for marketers. Google and other behemoth browsers have finally cemented...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

Digital marketing — and its importance in driving revenue — has rarely been more crucial for organisations...

Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

How financial firms build stellar experiences in the cloud From ordering takeout on an app to joining...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Discover the Game-Changing Benefits of CPQ. What exactly is CPQ software? And how does it translate to...