The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Learn how brands create, optimize, and deliver personalized experiences at scale. The customer experience...

Today's buyers engage with brands and companies through their own research across multiple channels,...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

In our recent Global Creative Survey, we spoke with 1,500 creative teams and the IT leaders who support...

Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses...

Brands need to take more control over how they engage customers. To make this happen, Marketing and IT...

About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...

It's the first of the month, and you have some bills to pay. You log in to your bank's website but get...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

For many companies, the sales team sits at the heart of its profitability. Its ability to operate efficiently...

Chemical organizations face headwinds on many fronts. Not only has revenue growth stalled, but more disruptors...

People are fed up with technology that makes work harder than it has to be. In fact, Adobe's 2021 State...