An effective on-demand webinar program can deliver outsized benefits to B2B organisations. Not only has...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

Laat niets aan het toeval over wanneer uw afdeling digitaal gaat. Branche-experts voorspellen dat succesvolle...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Although more than a decade old, push remains innovative and versatile. Initially used by brands to engage...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

As well as increased delivery volumes, ‘COVID sensitization' has led to customers expecting more. Last...

This case study describes the effects of deploying Customer Engagement Platform at Converse online store,...