Latest resources from Genesys
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Published: January 17, 2023
Redesigning the Customer Experience Around th...
Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives across Europe to understand how enterprises...
![digital route logo](https://martechpublishhub.com/wp-content/uploads/2023/01/Genesys.png)
Published: March 16, 2023
Increase Customer Service Agility With Cloud ...
Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable wi...
![digital route logo](https://martechpublishhub.com/wp-content/uploads/2023/01/Genesys.png)
Published: February 26, 2023
Omnichannel is no longer optional
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual ...